1.1 In these Terms & Conditions reference to Ridgestur Ltd t/a The Bantry Bay refers to any and/or all of the following: The Bantry Bay and any other associated or affiliated companies of Ridgestur Ltd t/a The Bantry Bay as well as any other hotels acquired, operated or rebranded by Ridgestur Ltd t/a The Bantry Bay from time to time.
The terms and conditions outlined below should be read in full and accepted by clicking the tick box on the webpage. It is not possible to proceed with your reservation without acceptance of these terms and conditions. All rates quoted are subject to availability and alteration.
While every effort has been made to ensure the accuracy of all information, Ridgestur Ltd t/a The Bantry Bay do not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed features and products.
2. Online reservations
Please note that different terms, conditions and cancellation policies may apply in relation to all online reservations made on the website depending on the room or rate selected. Please read carefully the room and rate details and policies that are provided to you before you make your online reservation.
Your reservation will be subject to these terms and conditions and any other policies listed on the specific webpage displaying your room or rate.
3. Promotions and special offers
Please note that all promotional offers are subject to specific terms, conditions and policies listed on the specific webpage displaying your room or rate. All special offers are subject to availability.
Any reservation made using an advance purchase offer must be paid for in full at the time of booking. Fees paid using an advance purchase offer are non-refundable.
4. Confirmation email and your right to cancel reservations
Reservations will only be confirmed on receipt by you of a confirmation email sent by Ridgestur Ltd t/a The Bantry Bay or its authorized agent. In the event a confirmation email is not received within 24 hours of making a reservation, please contact us or the relevant booking site to validate and confirm your booking.
If allowed, cancellations must be made by you and received by us no later than 3.00pm on the day prior to arrival. Ridgestur Ltd t/a The Bantry Bay reserves the right to charge for a portion of the reservation, which will be calculated by reference to the provisions detailed in the confirmation email. Where cancellation is allowed, and where notice of cancellation has been made by you and received by us by 3.00pm on the day prior to arrival, Ridgestur Ltd t/a The Bantry Bay will refund any deposit paid via the original method of which it was received, to the guest.
Without limitation, refund of deposit monies does not extend to any reservation made using an advance purchase or similar rate. Any change or cancellation by you to an advance purchase or similar reservation is not permitted and will result in the forfeit of the entire cost of your reservation.
Notwithstanding your receipt of a confirmation email, your reservation is at all times subject to these terms and conditions and any other terms, conditions and policies listed on the specific webpage displaying your room or rate.
5. Our right to cancel your reservation
Subject to section 5.2 below, Ridgestur Ltd t/a The Bantry Bay reserves the right to cancel any reservation, regardless of whether a confirmation email has been received by you, up to 3.00pm on the date which is five calendar days before the reservation is due to commence.
If a reservation is made within seven days before the reservation is due to commence, Ridgestur Ltd t/a The Bantry Bay reserves the right to cancel any reservation up to 3.00pm on the day prior to the commencement of the reservation.
Ridgestur Ltd t/a The Bantry Bay are not under any obligation to offer an explanation for the cancellation, but reasons may include, but are not limited to, any overbooking of the hotel or system error.
Where Ridgestur Ltd t/a The Bantry Bay cancels your reservation pursuant to this section 5 or sections 6 or 7 below, we will return to you any payment you have made to us via the original payment method used by you.
6. Cancellation for reasons beyond control of the hotel
Without limitation to section 5 above, if, for reasons beyond the control of Ridgestur Ltd t/a The Bantry Bay including, but not limited to, acts of God, civil disorder, acts of war, strikes, or labour disputes, Ridgestur Ltd t/a The Bantry Bay are unable to meet their obligations under any agreement, this will not amount to non-performance of any contract and Ridgestur Ltd t/a The Bantry Bay may terminate their obligations hereunder without further liability of any nature to you.
Should circumstances as outlined in 6.1 arise, Ridgestur Ltd t/a The Bantry Bay will refund to you any deposit or the full cost of any prepaid advance booking made, via the original method used for payment.
7. Incorrect pricing
Without limitation to section 5 above, Ridgestur Ltd t/a The Bantry Bay reserve the right to cancel reservations where any incorrect information has been displayed or provided in relation to a price or package advertised. This applies to any reservation and is subject to the cancellation policy outlined herein.
Should circumstances as outlined in 7.1 arise, Ridgestur Ltd t/a The Bantry Bay will refund to you any deposit or the full cost of any prepaid advance booking made, via the original method used for payment.
8. Right to book out
If on your arrival at an Ridgestur Ltd t/a The Bantry Bay the room you have reserved is unavailable for any reason, Ridgestur Ltd t/a The Bantry Bay reserves the right, at our option, to relocate you to another room, if available.
9. Damage and loss
Ridgestur Ltd t/a The Bantry Bay reserves the right to charge guests for the cost of rectifying or cleaning any damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. This right to charge will also apply to loss of earnings and/or profit where the damage is of such a nature that the room is unable to be let to other guests. This right to charge will also apply where any item from the hotel room is removed or lost.
If such damage or loss is discovered during the stay it will be drawn to the guest’s attention but, if discovered after guests have departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the guest’s registered address.
We will make every effort to rectify or clean any damage internally prior to contracting specialists to carry out the work, and therefore will make every effort to keep any costs that guests would incur to a minimum.
10. Smoking Policy
Ridgestur Ltd t/a The Bantry Bay operates a strict no smoking policy in their premises. Guests shall be liable for any costs, loss of earnings and/or profit or damage to a hotel room, premises or property, arising from failure to comply with this policy and Ridgestur Ltd t/a The Bantry Bay reserves the right to charge a specialist cleaning fee to any guest who violates the non-smoking policy.
11. Car Park
Ridgestur Ltd t/a The Bantry Bay does not own or operate a car park. All vehicles are parked in public parking areas and Ridgestur Ltd t/a The Bantry Bay offers no warranty of any kind nor any indemnity as to the protection or safety of any vehicle left in the public parking areas, or any goods left within any vehicle parked there.
Without limitation to clause 12.1 above, the use of the public parking area is entirely at your own risk. Ridgestur Ltd t/a The Bantry Bay accept no liability in respect of:
11.2.1 any loss, destruction, damage, or theft of or from the vehicle or any contents of the vehicle; or subject to clause 18.4, death or personal injury sustained by you and/or any other person.
Where applicable to group and corporate contracts, reservations will be subject to VAT charged at the prevailing applicable rate at their time of stay.
13. Site use
The Ridgestur Ltd t/a The Bantry Bay website is intended to help guests in determining the availability and booking of a hotel reservation. Apart from printing information in connection with your travel, you are not entitled to reproduce, replicate, sell, resell, or otherwise exploit the Ridgestur Ltd t/a The Bantry Bay website unless we provide you with prior written permission to do so.
14. Eligibility of use
Use of the Ridgestur Ltd t/a The Bantry Bay website is restricted to people over the age of 18 who can enter into binding contracts.
15. Links to third party websites
Links that feature on the Ridgestur Ltd t/a The Bantry Bay website are links to other websites, which we believe may be of interest to you. By providing these links we are not endorsing or recommending such websites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to or from any other website.
16. Liability disclaimer
While every reasonable effort has been made to ensure accuracy of information, the content of the websites may include technical, typographical or content errors. Therefore, it is important to refer to the disclaimer information below, before using the Ridgestur Ltd t/a The Bantry Bay website.
17. Warranty Disclaimer
The content of the Ridgestur Ltd t/a The Bantry Bay website is provided “as is” without warranties of any kind, implied or expressed, statutory or otherwise, including without limitation, the warranties of merchantability or fitness for a particular purpose. Ridgestur Ltd t/a The Bantry Bay also does not warrant the accuracy or completeness of the information, links or graphics found on the Ridgestur Ltd t/a The Bantry Bay website. Ridgestur Ltd t/a The Bantry Bay may make changes to the content or policies at any time without prior notice.
18. Limitations to liability
In no event shall Ridgestur Ltd t/a The Bantry Bay be liable for any special, indirect or consequential loss or damage arising out of any service provided to you by Ridgestur Ltd t/a The Bantry Bay (or by failure to provide such services) or your access or use, or inability to use the Ridgestur Ltd t/a The Bantry Bay website. You hereby waive any and all claims against us howsoever arising
Without prejudice to the foregoing, Ridgestur Ltd t/a The Bantry Bay will not be responsible for any additional and / or third party related costs paid by you in contemplation or in connection with any reservation, or incurred during your stay.
Without prejudice to the foregoing, in no event shall the total liability of Ridgestur Ltd t/a The Bantry Bay to you arising from these terms and conditions exceed the total cost of monies paid (or payable) by you to Ridgestur Ltd t/a The Bantry Bay in connection with your reservation.
Nothing in these terms and conditions shall exclude or limit any liability of Ridgestur Ltd t/a The Bantry Bay for fraud, death, personal injury, or any other liability which cannot be excluded by law.